Frequently asked questions

Contact support with the page or publication, device, browser and assistive technology. We will investigate an accessible alternative and include the barrier in our improvement programme.

Use the account area or password-reset process. A sensitive account change may require email verification or support review to protect access to purchased books.

Yes. Submit a privacy request from your account. Some transaction, tax, licence and security records may need to be retained where law or legitimate claims require it.

Most files are generated shortly after confirmed payment. My Library shows a preparation status while the background worker applies the watermark and verifies the output.

The limit allows normal personal access while reducing unauthorised redistribution. Support can review genuine technical failures and may regenerate a file or restore a download after verification.

You may use your personal copy on a reasonable number of devices that you control. You must not upload it to a shared folder, public platform or organisation-wide drive.

Yes. Institutional packages support seat-based access, bulk invitations, licence dates and organisation-level administration. Submit an institutional enquiry for a tailored quotation.

Reassignment depends on the licence schedule. Short accidental assignments can usually be corrected; repeated sharing or rotation intended to avoid purchasing sufficient seats is not permitted.

Yes. The collection supports law students, trainee lawyers, paralegals, translators and experienced professionals who use English as an additional language. Each book page identifies its level and expected outcomes.

No. They are educational resources about language and professional communication. Readers must check current law and seek qualified advice for actual legal matters.

Purchased titles can include reading progress, private notes, bookmarks, glossary terms, self-assessment quizzes and completion certificates from the Study Tools page.

You receive access to a customer-specific PDF in My Library. The copy is generated for your account and contains your name, email address, order number and purchase details as a visible watermark on every page.

Yes. Each book page includes a secure preview of selected pages together with the full description, learning outcomes, edition information and table of contents.

The live checkout displays the methods made available by the configured payment provider. Availability may vary by country, currency, card issuer and the merchant account.

Refunds are reviewed under the Digital Product Refund Policy. We normally resolve access or file defects first. Applicable non-excludable consumer rights remain unaffected.

The account and download records may be reviewed, access may be temporarily restricted and support may contact the customer. Investigations consider the evidence and possible account compromise before enforcement.

Registered customers can open a support ticket and track replies. General visitors can use the Contact page. Include an order number where the enquiry concerns a purchase.

Important errata appear in your library. Eligibility for a replacement or updated edition depends on the book’s update policy and the scale of the revision.