Digital Product Refund Policy

1. Digital nature of the products

Legal English Plus supplies personalised digital content. Once a paid order has been verified and the personalised PDF has been generated or made available, the content has been prepared specifically for the customer and cannot be returned in the same way as a physical item.

2. Circumstances we will review

We will review a refund request where the customer was charged more than once for the same product, the wrong product was delivered because of our error, the file is materially defective and cannot be repaired or replaced, access was never provided despite successful payment, or applicable consumer law requires a refund. A request should include the order number, account email and a clear description of the problem.

3. Circumstances normally excluded

A refund is normally unavailable because the customer changed their mind after access, misunderstood a clearly stated product description, no longer needs the publication, purchased without checking the available preview, lacks compatible software, or breached the personal-use licence. This does not limit rights that cannot lawfully be excluded.

4. Technical resolution first

Where a problem can be corrected, we may regenerate the file, restore a download, provide a compatible version or help the customer access the library before deciding whether a refund is necessary.

5. Processing

Approved refunds are returned through the original payment method where practicable. Processing times depend on the payment provider and bank. Access and entitlements associated with a refunded order may be revoked.