Digital Delivery Policy

1. Order confirmation

After the payment provider confirms a completed transaction, the order is recorded as paid and an entitlement is created. The customer receives an on-screen confirmation and, where email delivery is available, a receipt or order message.

2. Personalisation queue

The platform creates a customer-specific PDF containing identity and order watermark information. Generation usually begins immediately, but complex files, maintenance or high demand may cause a short delay. The customer library shows whether a file is processing, ready or requires support.

3. Secure download

Downloads use expiring, single-purpose tokens and are counted against the displayed allowance. Customers should save the file in a secure location and avoid shared devices or public cloud folders. Support may regenerate a file or replace a failed token after verification.

4. Updates and notices

Corrections, errata and eligible edition updates appear in the library or are sent to the registered email address. Customers should keep their account email current.

5. Delivery problems

If a paid order is missing after a reasonable period, contact support with the order number and account email. Do not initiate repeated payments for the same item while verification is pending.